When it comes to managing your technology and cybersecurity, it's important to choose an MSP that you can trust. However, many companies are unaware of the hidden risks associated with MSPs that outsource their services.
Some common third-party contractors that MSPs hire include Wipro, Tata Consultancy Services, HCL Technologies and [redacted].
In today's fast-paced business world, technology is an essential component of success. Managed Service Providers (MSPs) play a critical role in helping businesses stay on top of their technology needs and protect their data and systems from potential security threats. However, not all MSPs are created equal. Some MSPs outsource their support services to third-party contractors, which can be a concerning idea for companies looking to receive top-notch service and support. In this blog, we'll explore the reasons why outsourcing an MSP's main selling point - service - can be problematic and what you should look for when evaluating your existing MSP or hiring a new one.
Why Hiring an MSP that Outsources is a Bad Idea
#1 - Lack of accountability
With an outsourced MSP, it can be difficult to hold them accountable for any issues that arise. Third-party contractors may not be as invested in providing quality service, which can result in poor support ,long wait times, lawsuits and possibly data loss.
"Due to the possibility of being sued, I am not making any statements regarding [redacted]. :) " – a comment on an MSP forum
#2 - Reduced Quality of Service
Outsourced support can lead to a reduction in the quality of service. Third-party contractors may not be familiar with the MSP's systems and processes, which can lead to longer resolution times and decreased customer satisfaction.
#3 - Security Risks
Outsourcing support to third-party contractors can also increase the risk of security breaches. These contractors may not have the same level of security measures in place as the MSP, which can leave sensitive data vulnerable.
#4 - Lack of Expertise
Third-party contractors may not have the same level of expertise as the MSP. This can lead to misunderstandings and miscommunication, as well as incorrect solutions to technical issues.
#5 - You are hiring a Managed SERVICE Provider!
Hiring an MSP that outsources their core service offerings is like paying for a chef to cook your meal, only for them to order takeout from a restaurant - it simply makes no sense and results in a decrease in quality and accountability, leaving you with a less desirable dining experience. If your MSP is outsourcing their core operations, is it really a managed service or just managed sales?
Final thoughts
When it comes to choosing an MSP, it's important to choose one that is fully invested in delivering quality service and support to their clients. Outsourcing core service offerings to a third-party contractor can be problematic and can result in a lower level of service and support. By choosing an MSP that is committed to delivering top-notch service and support, you can ensure that your technology needs are met and your data is protected.